Question 1

How do we get started?

Accepted Answer

Call or send a message and we will set up a free consultation, usually in the home so we can see the layout and meet everyone involved. We walk through the daily routine, what help is needed, and what the family is already covering. You leave that visit with a written care plan and a schedule, and there is no obligation to book.

Question 2

How quickly can care start?

Accepted Answer

Routine schedules usually begin within two to three days of the consultation. Hospital discharges and urgent situations are often covered same day or next day, depending on the hours needed. Call us and we will let you know what coverage we can put in place.

Question 3

Where do you work?

Accepted Answer

Sitting Sisters is an Alabama home care company based in Muscle Shoals. We serve families across Colbert and Lauderdale counties, including hospital and rehabilitation facilities in the Shoals.

Question 4

Do you provide care in a hospital or nursing facility?

Accepted Answer

Yes. Hospitals and rehabilitation facilities are settings we work in. We sit with clients there alongside the facility staff, and the same caregivers can continue at home after discharge.

Question 5

Are your caregivers screened?

Accepted Answer

Every caregiver goes through a criminal background check, a drug screening, reference checks, and an in-person interview before they are placed with a client. Some of our caregivers are CPR certified or licensed; that is not required of everyone. Caregivers are supervised throughout the placement.

Question 6

Will we see the same caregivers each time?

Accepted Answer

That is the goal, and it is the part families notice most. We assign a small consistent team rather than sending whoever is free, so your loved one is not meeting a stranger every shift. When someone is out, the cover caregiver already knows the care plan.

Question 7

What if the caregiver is not the right fit?

Accepted Answer

Tell us and we will change it, no awkward conversation required. Personality matters as much as skill in this work, and we would rather adjust early than have anyone tolerate a match that is not right.

Question 8

Do you provide skilled nursing or medical care?

Accepted Answer

Our caregivers provide non-medical care: companionship, meals, light housekeeping, toileting and incontinence care, fall prevention, medication reminders, and transportation when it is part of the visit. We coordinate with home health, hospice, and physician offices when they are involved. We do not administer medication or perform clinical procedures.

Question 9

Is there a minimum number of hours?

Accepted Answer

Yes. Every visit has a four hour minimum. That four hours cannot be split into two shorter stops in the same day.

Question 10

Can the schedule change week to week?

Accepted Answer

Yes. Needs shift, and so does the plan. Please give us at least 24 hours notice when you need to cancel a visit. There is no penalty for reducing hours as someone improves, and there is no long-term contract.

Question 11

Do you cover nights, weekends, and holidays?

Accepted Answer

We do. Overnight care, weekends, and holidays are billed at the same $24 an hour as daytime care. There is no night or weekend upcharge. Around-the-clock coverage is built as a rotation so no single caregiver is working past a safe shift length.

Question 12

How much does care cost?

Accepted Answer

Care is $24 an hour across the board, including overnights and weekends. The only time the rate changes is when two loved ones in the same home both need care, such as a husband and a wife. That is $30 an hour for the household, not $24 per person. Every visit has a four hour minimum. The care plan builder on this site will show you a weekly and monthly estimate, and the free consultation confirms it in writing. There is no initial deposit and no long-term contract.

Question 13

How does billing work?

Accepted Answer

There is no initial deposit. Invoices go out weekly on Mondays, and payment is due on Wednesdays for the week just worked. You receive a secure link and can enter your information there. We ask for at least 24 hours notice if you need to cancel a visit.

Question 14

Do you accept long term care insurance?

Accepted Answer

Many families use a long term care insurance policy, and we provide the itemised documentation those policies require. We also work with veterans' benefits and private pay. Bring your policy to the consultation and we will help you read it.

Question 15

Are we locked into a contract?

Accepted Answer

No. Care is arranged week to week. If circumstances change, tell us and we will adjust or stop. We only ask for 24 hours notice when a visit needs to be cancelled.

Answers to the questions families ask

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